General conditions of sale for stays in guest rooms – VILLA GARRIGA
Article 1 – Duration of stay
The customer signing this contract concluded for a fixed period may not under any circumstances claim any right to remain on the premises.
Article 2 – Reservation formalities
After receiving your booking request, we will send you a written confirmation (a booking contract) by email – or, if you do not have an email address, by post. We invite you to respond affirmatively to the contract by email or post as soon as possible and to pay a deposit within 10 days (but more quickly if the booking is made with less than 2 months' notice). The amount of this deposit corresponds to 50% of the total amount of the price of the stay with a minimum of one night per room reserved.
Upon receipt of the deposit, the reservation becomes firm. This payment will be cashed upon receipt, its amount being deducted from the total cost of the stay upon your departure. Payment of the deposit implies confirmation of your full and complete agreement with these general conditions. Important, the absence of payment of the deposit within the time limit means that the reservation is not confirmed and that, consequently, we reserve the right to recover the rooms that have become vacant.
Article 3 – Consumer Code – right of withdrawal
A reservation made online, by telephone, and/or by correspondence is a distance purchase. It is a contract concluded remotely within the meaning of the definition given by the Consumer Code. We are subject to Articles L. 121-17 et seq. of the Consumer Code. Please note that the right of withdrawal does not exist for contracts for the provision of hosting services.
Article 4 – Cancellation of stay by the customer
Any modification is only possible after the agreement of "VILLA GARRIGA" and may result in additional costs. We inform you that in the event of cancellation of the reservation before the start of the stay, it will be due, as a penalty clause by the customer, an indemnity fixed as follows:
– if the cancellation occurs more than 4 weeks before the arrival date, the deposit will be refunded in full;
– if the cancellation occurs between 1 week and less than 4 weeks before the arrival date, the deposit will be retained by VILLA GARRIGA;
– if the cancellation occurs less than 1 week before the arrival date, the deposit will be retained by VILLA GARRIGA, which is entitled to claim and invoice the balance of the price of the stay (in accordance with the reservation contract) if the stay remains vacant following the cancellation.
In the event of early departure during the stay: full payment of the reserved service is due regardless of the reason.
Article 5 – Cancellation insurance payable by the customer
Please note that no cancellation insurance is included in our rates. It is therefore strongly recommended to take out one.
Article 6 – Cancellation of stay by the owner
If, before the start of the stay, the owner is forced to cancel the reservation, he must immediately inform his client by any means. The client will then be immediately and fully reimbursed for the sums he has already paid.
Article 7 – Arrival time
Arrival is scheduled in the afternoon from 3 p.m., and possible until 7 p.m. In case of special or unforeseen requests, it will be necessary to contact us by phone at +262 (0)6 93 46 26 36 to notify us of any delay.
Article 8 – Departure time
Check-out time from rooms is 11 a.m. at the latest.
Article 9 – Payment of the accommodation balance
The balance of the stay will be paid on the day of your departure, in accordance with your reservation contract, possibly supplemented by additional costs, among others relating to the table d'hôte and drinks. VILLA GARRIGA accepts Visa and Mastercard, cash, ANCV holiday vouchers and transfers.
Article 10 – Change of rooms
Without the customer being able to claim any compensation, the owner reserves the right to change the room initially reserved by the customer for a room of the same or higher capacity. In such a case, the cost of the reservation remains unchanged.
Article 11 – Pets
For reasons of hygiene and for your peace of mind, pets are not accepted, unless expressly agreed by VILLA GARRIGA at the time of booking, in this case for dogs accompanying visually impaired or blind people.
In the event of non-compliance with this clause, the refusal to accept animals and their owners by VILLA GARRIGA cannot be considered as a modification or termination of the contract at the initiative of the owners. Therefore, in the event of the customer's departure, no refund can be considered.
Article 12 – Art of living and use of premises
In order to guarantee the tranquility of the premises and the comfort of the guests of VILLA GARRIGA, respect for a certain "art of living" is required of all. In particular, it is requested not to smoke inside. The customer agrees to respect the etiquette instructions that will be indicated to him and the present general conditions of sale.
The customer undertakes to return the rooms in perfect condition and free of damage at the end of the stay and to systematically declare – and assume financial responsibility for – any damage for which he is responsible. The repair costs, including the time taken to restore the rooms, will be settled according to a separate invoice and on the basis of supporting documents for the costs incurred.
Please note that the kitchen is not left at the guests' disposal.
Guests' attention is drawn to the fact that minors on the property are placed under the sole and entire responsibility of their parents or persons having authority over them. Children must always be accompanied by an adult in our house and/or on the grounds (including the swimming pool).
Your stay at VILLA GARRIGA and the use of our equipment and facilities such as the swimming pool and parking space is voluntary and at your own risk.
VILLA GARRIGA is not responsible for cases of loss, theft and/or damage or injury caused to property and/or people on the property, whatever the cause.
Article 13 – Modification of the conditions of sale
These conditions of sale are subject to change at any time and without notice. Acceptance and compliance with these conditions of sale are deemed acquired as soon as the deposit is paid.
Article 14 – Data Protection Act
In accordance with Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, you have the right to access and rectify data concerning you. We undertake not to transmit the information you have communicated to us to other companies or organisations under any circumstances.